Introducing customer service training that’s endorsed by three industry standards bodies.

Impact Learning Systems offers industry-accredited customer service training for frontline service and support professionals.

Endorsed by the SSPA, AFSMI, and CompTIA, our customer service training is research-validated to yield significant gains in service efficiency, support staff retention and customer satisfaction.

Complimentary Customer Service Training Demo

Schedule a personal web conference quick-demo. Or speak with one of our consultants now at (800) 545-9003.

Impact's customer service training solutions focus on the key drivers that deliver behavioral change. What's more, they're endorsed by the SSPA, AFSMI and CompTIA.

Learn how these job-specific programs can improve both service and sales results.

Impact's advanced learning system and industry certified courseware sets it apart from the customer service training competition. See how it's done.

Impact offers support tools at each stage of the learning process. Learning initiatives are easy to implement and performance easier to sustain. Could you use some support?

The Impact Club is a way for you to receive practical support to improve performance in your front-line representatives. Register for access to newsletters, tips, and white papers.

Customize your training to make it relevant and job-specific. Learn how a few small steps can make a huge difference in learning acceptance.


	New multi-client customer service training study • SAT scores up 37% • call duration improved 16% • 23% more up-sell business Latest SSPA benchmarks • first time resolution rates • customer satisfaction levels • call handle times, etc Our McGraw-Hill top-sellers • Managing and Motivating Contact Center Employees • The Big Book of Customer Service Training Games Harvard for support reps • professional certification at last • SSPA & CompTIA-sanctioned April Impact Newsletter • providing team feedback • rep listening skills exercise

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