Apply here for a free, guided 15 minute Web demo

Turn tech-reps into super-sleuths with Diagnostic Troubleshooting™

Introducing Diagnostic Troubleshooting™ a blended learning course that helps tech reps resolve even baffling customer support cases by:

  • Skillfully engaging customers in surfacing the essence of the problem
  • Methodically sorting through problem symptoms to get at the root cause
  • Deciding which potential solutions to explore first
  • Making sure the proposed fix doesn’t cause more problems than it solves;
  • Verifying that the solution works in the customer’s environment

Part of the AFSMI Support Staff Excellence program, Diagnostic Troubleshooting™ can also significantly improve support unit productivity and cost effectiveness. Apply for our free Web demo and see for yourself.

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About the AFSMI Support Staff Excellence Program

Exclusive to AFSMI and SSPA members, the Support Staff Excellence program reinforces product knowledge and technical acumen with the relationship and process management skills that reps require to ensure total customer satisfaction.

Certification-driven, and industry-recognized, the program was developed in partnership with support staff best practices authority, Impact Learning Systems.

View Windows Media presentation by John South (AFSMI) and Kurt Friedmann (Impact Learning).

About AFSMI

The Association for Services Management International (AFSMI) is the global leader in helping field services organizations deliver more value for their customers.

For more information, or to join AFSMI, visit www.afsmi.com.