Impact Learning Systems

About Impact Learning Systems

Impact Learning Systems is a performance improvement company. We specialize in developing and supporting front-line agents in contact centers. Impact provides a broad line of customer service, sales, and language training to improve agent performance and enhance business outcomes.

Impact’s mission is to enhance business outcomes in contact centers by improving the performance of sales and service representatives. Our products and services:

Empower employees with the skills and motivation to effectively communicate with customers.
Enhance and support product education.
Provide management tools to sustain and advance employees' effectiveness.
Encourage a positive and professional attitude towards work.

Contacting Impact Learning Systems

We appreciate your interest in our products and look forward to working with you to enhance your company's business results.

E-Mail:
Sales Department
Customer Service

Our mailing address is:
Impact Learning Systems International
P.O. Box 14110
San Luis Obispo, CA 93406-4110

Phone Numbers:
Toll Free: (800) 545-9003
Voice: (805) 781-3283
Fax: (805) 545-9075

Strategic Alliance Program

The mission of the Impact Strategic Alliance Program is to provide effective total solutions for our customers worldwide. Combining our core competencies with those of other industry leaders brings a set of synergistic, end-to-end solutions that deliver measurable results for Alliance customers.

	CompTIA is an association committed to fostering and growing the IT industry by promoting industry standards, growing professional IT expertise, providing IT skills education, and developing relevant business solutions. Our training programs have been accredited by this standard setting association.
	The Service and Support Professional Association (SSPA) is chartered with providing the service and support community with market research, certification programs, networking, media and analyst relations. SSPA core constituents include the world's leading enterprise and consumer technology companies. Impact provides the foundation training programs that lead to SSPA certification.
	The Association for Services Management International (AFSMI) is a global association providing benchmark analysis, networking opportunities, market research, and certification programs to technology-based service companies. Impact provides the training programs that lead to AFSMI certification.
	Service 800 is an industry leader in real-time customer follow-up and industry benchmarking programs. Real-time customer feedback helps measure the performance levels of individual representatives and service processes and helps reduce costs. Service 800 works with CompTIA, SSPA, and other industry associations to provide independent 3rd party analysis of customer perceptions.
	Independent of any program provider, Advantage Performance Group offers the globe's premier, best-of-class learning and performance solutions. Each of their partners delivers thought-leading learning content and cutting-edge methods that have been proven with leading organizations. Impact works in parternship with Advantage to provide sales and service solutions to customers with contact centers.

A Few of Our Clients

Banking and Finance
Allianz Life
Chicago Board of Trade
Citi Financial
Frost Bank
Toyota Financial Services

Consumer Products
Bausch & Lomb
eBay
Home Depot
Land O' Lakes
Owens Corning

High Technology
IBM
Macromedia
Microsoft
Siemens Business Services
Yahoo!

Telecommunication
AT&T
Centennial Communications
Pac-West Telecomm
Qualcomm
Sprint

Manufacturing
Cargill
Federal ADP
FMC Chemicals
Swagelok Company
Welch Allyn

Health Care
Blue Cross Blue Shield Association
Horizon Blue Cross Blue Shield
Inland Empire Health Services
McKesson Corporation
CareCentric

Careers with Impact Learning Systems

We're always looking for the best!
Impact Learning Systems accepts unsolicited resumes from trainers and developers who are experienced in the fields of customer service, management, sales, and communications. We keep the resumes on file for one year. If a position comes open during that year, or if we decide to expand our training and development team, we will consider the resumes on file.

Send Resume to: careers@impactlearning.com

Marketing Manager

Impact Learning Systems is seeking a marketing manager to build on current successes and help manage the way we communicate our core message to prospective clients and the media. Responsibilities include Internet marketing, working with partners on joint marketing campaigns, coordinating pubic relations efforts, and re-invigorating our newsletter and prospect outreach program.

Candidates must be comfortable with technology, search-engine marketing, have a compelling writing style, and work effectively with stakeholders inside and outside the company to craft and deliver our core message.

Comparable marketing experience required.

Send resumes to Sherry Davis at careers@impactlearning.com

Calendar of Events

The following are industry events.