Yes and No. If you wish to be an Impact Certified Trainer, we require that you attend Train-The-Trainer, but we do not require that you be Impact certified in order to deliver the program.

If you are an experienced trainer, you will be able to deliver an effective program using our comprehensive and easy-to-use materials. However, even experienced trainers gain a great deal of knowledge and experience by attending Train-The-Trainer. At Train-The-Trainer you'll examine the program with the help of experts and explore ways of adapting the program to their company's specific needs. Train-The-Trainer is a safe environment where you can hone your skills.

Train-The-Trainer

The results you get depend on the operating environment in your organization. There are, however, several elements that will help you reach your desired result:

• Do a pre-assessment to determine the specific skills that need emphasis. Give extra focus to practicing and developing those skills during training.
• Make the program visible and meaningful by getting management support from the beginning.
• Provide the supervisors and managers with the necessary skills to support the representatives when they have completed their formal training. We recommend our coaching program, Making It Happen™. The Making It Happen™ program has been designed specifically for customer contact environments and our contact-center products.
• After the formal training, be patient, positive, and supportive. Focus on one or two skills each week until they become a communication habit for each representative.
• Get involved and stay involved. Provide coaching, coaching, and more coaching.

Our programs are effective, relevant, and economical. They are skill-based, customer-focused, and designed for adult learners. Skills can be practiced, coached, and measured. This means that you can truly control the type of communication your customers receive and the level of mastery your representatives have over the material.

Additionally, the programs are relevant to today's technology and business environments. This makes the programs pertinent and keeps the participants interested during training.

Finally, to remove any financial obstacle from the implementation decision, we have priced the programs economically so they can be purchased or licensed for a modest fee. This allows you to provide training on a consistent basis with modest budgetary impact.

Impact Learning Systems is recognized for its superior service and depth of expertise in communications skills training. We will do everything we can to support you in your program implementation.