Call Center Coaching

Designed for team leaders, supervisors, and managers in contact centers, Making It Happen™ teaches how to coach employees and reinforce skill use on the job. Participants learn how to create a positive work environment and build a top-performing team. This program is approved by the Technology Services Industry Association (TSIA) for training prior to the CSP-S certification.

call center training coaching The perfect course for:

Telephone sales supervisors
Telephone customer service supervisors
Technical support and help desk supervisors
On-line services and e-mail support supervisors
Call center coaches

An Impact-certified trainer can deliver the course at your location, you can train the course yourself using our easy-to-use Trainer’s Kit, or you can attend a Train-the-Trainer session.

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Calendar a Live Demonstration

Success Story (Coaching)

Participant Testimonials

"Invaluable! Coaching is a complicated task and in order to do it correctly, it must be taught. Knowing a job isn’t everything. Being a SME doesn’t necessarily make you an effective coach. It’s about effective delivery and knowing how to follow-up."
Melanie Avison-Hamer
Mgr. SHBP, Horizon Blue Cross Blue Shield

Call Center Coaching

Telephone sales supervisors

Telephone customer service supervisors

Technical support and help desk supervisors

On-line services and e-mail support supervisors

Call center coaches

Training Solutions