Communication Skills Training | Chat & Email Etiquette

Getting to the Heart of E-mail Communication™ teaches your employees all the skills they need to communicate positively and professionally with both internal and external customers using e-mail or chat. Pariticpants will learn openings, closings, structure, and etiquette. They'll leave the class able to create e-mail and chat messages that are positive, professional, clear, and concise.

call center training email communications

The perfect course for:

  • Technical support and help desk engineers

  • Online sales and service representatives

  • Customer service and sales representatives

An Impact-certified trainer can deliver the course at your location, you can train the course yourself using our easy-to-use Trainer’s Kit, or you can attend a Train-the-Trainer session.

Calendar a Live Demonstration
Success Story (Sprint)
Success Story (Ascom)

Participant Testimonials

"This training was invaluable in a day and age when electronic communication is more commonly used than any other form of communication. The skills I learned will enhance my ability to effectively communicate."

Essence Carter
Tech Support Analyst, Hyland Software, Inc.
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Training Solutions

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