Customer Service Training Programs

Our research-validated training solutions focus on the key drivers that deliver behavioral change:

• Relevant, job-specific training
• Supervisor coaching skills to support and reinforce training
• An advanced learning process that transfers learning into action
• Support tools for agents, supervisors, and managers
• Industry certification and recognition based on performance

We provide three customer service training programs that are relevant to specific responsibilities. We provide Customer Service Training (Non-Technical) to improve customer service skills for the non-technical front-line. Our Customer Service Training for Technical Support program is specifically designed for technical support engineers and is approved by TSIA and CompTIA. Our Customer Service Training for Field Service Representatives program provides field service representatives the communication and customer service skills needed to represent your company in today's competitive environment.

Investigate the options below for information on each customer service training program.

	This customer service training program is designed for non-technical customer service representatives who are telephone based. It combines the best in customer service training methodology with best practices in customer communication to bring your representatives all the skills they need for perfect customer service calls. Available in English and Spanish. Learn More

	Developed especially for technology-based industries, Getting to the Heart of Technical Support™ teaches your support professionals the skills they need to consistently deliver exceptional customer service. Available in English and Spanish. Learn More...

	Designed specifically for field service engineers, Getting to the Heart of Field Service™ teaches employees the customer service and communication skills they need to balance the business needs and values of your company with the expectations your customers have for quality service. Learn More...