Customer Service Tips
This page contains a customer service tip for this week as well as the tips for the
previous calendar month. Enjoy the tips and be sure to contribute if you have any
customer service tips that has worked for you.
Week 4 -
It takes more than a little product knowledge and a few sales skills to be successful in meeting your customers’ material and non-material needs. It’s your willingness to serve customers from the heart—selflessly, enthusiastically, and consistently—that gives them that extra dose of satisfaction.
Week 3 -
There’s no magic to reading a customer’s mind – just confirm and clarify any misunderstandings.
Week 2 -
Don’t transfer a customer’s call to a co-worker or another department just because you’re busy or don’t want to do something. Do the best you can – always.
Week 1 -
It’s easy to give up when the customer expresses resistance during a sales call opening, and you find yourself wanting to just move on to the next call. Instead, keep in mind all the value that your product or service has to offer your customers. It's such a great product, how can you let the customer get off the phone without at least hearing one way it might help him?
Week 4 - Keep track of how many calls you make and how many times you reach your call objective. Try out a new sales strategy each day to see if you can improve on your prior results.
Week 3 - One thing that distinguishes top performers from average performers is their habit of visualizing success from the very beginning of the day. These salespeople start planning a good day while they’re brushing their teeth, eating breakfast, driving to work, etc.
Week 2 - Expect that your customer will find your product or service to be a good solution for his or her desires, needs, and problems. This positive expectation will come through in your voice. Your customer will feel your excitement and enthusiasm and that will translate to increased interest!
Week 1 - Shhhhhhhhhh! When listening, allow a pause of a few seconds before you respond. Often, this will encourage the customer to continue talking – giving you more information about how you can be of service!
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