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Learn how clients including
. AT&T
. Allianz Life
. Bausch & Lomb
. Blue Cross/ Blue Shield
. Cargill
. eBay
. FMC Chemicals
. Home Depot
. IBM
. Macromedia
. Microsoft
. Qualcomm
. Yahoo
- achieved results like
. SAT scores up 37%
. Resolution rates up 31%
. Call duration improved 16%
. 23% more up-sell business
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