Customer Service Training for Field Service
This customer service training program is designed specifically for field service engineers. It balances the business needs and values of your company with the commitment to deliver excellent customer service to both technical and non-technical customers. The result is a program that provides field service engineers with the professional skills needed to represent your company in today’s competitive environment. You’ll see customer satisfaction scores increase and time to resolution decrease. This customer service training program for field service representatives is approved by the Technology Services Industry Association (TSIA) for training prior to the CSP-I certification and by the Computer Technology Industry Association (CompTIA) for their Customer Service Excellence accreditation program.
An Impact-certified trainer can deliver the course at your location, you can train the course yourself using our easy-to-use Trainer’s Kit, or you can attend a Train-the-Trainer session.
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The perfect course for:
