This customer service training program is designed specifically for technical support engineers. It combines the best of customer service training with the skills required to present technical information to both technical and non-technical customers. It is approved by the Technology Services Industry Association (TSIA) for training prior to the CSP-I certification and by the Computer Technology Industry Association (CompTIA) for their Customer Service Excellence accreditation program. Available in English and Spanish.
The perfect course for:
Hardware and software support engineers
Help desk technicians
Customer care representatives
Customer service training for technical support
Those in technical support seeking customer service training
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Calendar a Live Demonstration
Customer Service Success Story (Technical Support)
Customer Service Success Story (Technical Support)
Participant Testimonials
"This program has provided a foundation and the framework that can and will be essential to improving our technical support. This is a very adaptable program with a high degree of flexibility."
Ronald Wood, Jr.
Manager Technical Support, IBM
