This interactive customer service training program is designed for non-technical customer service representatives who want to provide customer service excellence. The course can be delivered by an in-house trainer or by an Impact trainer and includes on-the-job reinforcement exercises and job aids that support the learning, increase retention, and encourage the delivery of exceptional customer service. An independent study shows this course improves customer satisfaction scores by an average of 10%. This has been proven over and over by companies in a variety of industries. It is available in English and Spanish.
The perfect customer service training course for:
Customer service representatives.
Inside sales/order desk representatives.
Credit and collection representatives.
Industries including Software, Education, Pharmacy, Hospital, Retail, and Call Centers
An Impact-certified trainer can deliver the course at your location, you can train the course yourself using our easy-to-use Trainer’s Kit, or you can attend a Train-the-Trainer session.
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Customer Service Success Story (Chicago Public Schools)
Customer Service Success Story (Sprint)
Customer Service Success Story (BCBS)
