Traditional training models place most of the emphasis on the training event and very little on the learning process. Impact's programs incorporate an innovative new learning system that turns the traditional model upside down and places the majority of the emphasis on the learning process. The results are significant improvements in transferring learning into behavioral change.

Recent studies show that effective learning depends overwhelmingly on the support provided before and after training:

Each phase of Impact’s Learning System consists of a number of small steps that lead to behavioral change that is sustainable and highly effective. The system has proven results and has been incorporated by the Service and Support Professional Association (SSPA) in their Support Staff Excellence program and by the Computer Technology Industry Association (CompTIA) in its Customer Service Excellence program. Call us for a detailed explanation of the tools and techniques that are used in each phase.