Latest Call Center Benchmarks


Support Metric: Average Call Duration

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Support Metric: Call Abandon Rate

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Support Metric: Customer Hold Time

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Support Metric: First Contact Resolution Rate

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Support Metric: Satisfaction Rating

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Support Metric: Support Specialist Allocation

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Six key benchmark briefs

These insightful briefs are drawn from the SSPA benchmarking archive, the most robust data set in the industry.

They're yours, compliments
of the SSPA Support Staff Excellence program, developed in partnership with Impact Learning Systems.