• Article: Keys for Effective Listening
• Customer Service Tip
• May's Training Game: The Listening Quiz

Have you ever talked to someone and felt like he or she just wasn’t listening? Maybe the other person asked you to repeat yourself, or simply looked right through you. If you’re like most people, your heart probably sank as soon as you realized that the person you were talking to didn’t really have any concern for what you were saying. As a manager or customer advocate, you definitely never want to make your employees or customers feel this way.

You’re already aware of the importance of taking notes when speaking to customers. By taking notes, you’ll be able to capture important details, and refer back to them later in the conversation (or after the conversation is over). In addition to taking notes, you’ll want to make sure that you always know where your notes are for future reference. One good idea is to invest in some spiral notebooks and work through them front to back. That way, all of your notes are neatly and sequentially organized in one place.

In a Nutshell:
This fun game reminds employees of the importance of listening. It’s suitable for employees at all levels.