Learning Management System

A critical element in changing agent behavior and enhancing performance is management involvement in the training process. Impact’s Progress Management Center provides managers, supervisors, and trainers the visibility and tools they need to help students reach their potential. It is easy to use and requires little or no training.

The center gives your administrators a window into the performance of any location, class, and student in the database. It also shows summary statistics across the enterprise.

customer care training management center

Other popular features include:

E-mailing individual students, classes, or segments of the class such as those who have not completed the required work.
E-mailing student exercises to trainers to incorporate into classroom follow-up training.
Creating custom settings for pass/fail levels and requiring students to retake courses if they do not meet the minimum requirements.
Tracking students who have successfully completed the certification test and reporting their performance to industry associations such as CompTIA or TSIA.

These features in the Progress Management Center allow stakeholders the visibility and control they need to support and develop agent performance.

For immediate answers, call one of our consultants now at (800) 545-9003, no strings, no sales pressure.

Or experience a free web demo of customer service training so superior it's been endorsed by three industry standards bodies.