Customer Service Leadership

Impact’s recognized commitment to industry standards has led to alliances with leading industry associations actively supporting agent performance improvement. Impact training programs are foundation courses that lead to accreditation or certification by one of the following standard-setting organizations:

	Computer Technology Industry Association (CompTIA)
	Technology Services Industry Association (TSIA)

Impact also conforms to the principles and best practices of ITIL (Information Technology Infrastructure Library) and will work with companies interested in improving their performance to meet these standards.