Custom Training

The most effective training is relevant and job-specific. Consequently, we encourage clients to integrate current issues and products into the learning process. We have the following professional service programs for clients who wish to take advantage of our experience in developing effecting learning programs:

Integrated Learning   Custom exercises and role-plays about real-world issues enhance the learning process. In both classroom and blended learning delivery models, exercises and role-plays are exceptional tools for transforming theory into credible action. Impact’s professional support team can work with you to turn specific issues or product knowledge into tools for behavioral change.

Job Aids and Support Material   Post training support is the most important phase of the learning process. Having the right job aids and support material gives agents the tools they need to help themselves implement their new skills. Custom, professionally-developed materials by Impact reflect well on your organization and help the agents meet your business objectives.

Custom Sales and Service Training   There are occasionally situations when Impact’s broad line of industry recognized sales and service training programs don’t meet your needs. For those occasions we offer the ability to adapt the programs or to develop a fully customized program that is specific to your company. Impact’s team will work with you to develop a turnkey training program that fulfills your business needs.

New Product Training   When you have a new product introduction, consider integrating the sales and service training with the product training. Impact can develop a comprehensive training program for new product introductions that allows your sales and service teams to provide professional support to your customers the very first day the product is released.

For more information on customized training for your organization, call one of our consultants now at (800) 545-9003. Or experience a free web demo of customer service training so superior it's been endorsed by three industry standards bodies.