Problem solving and critical thinking skills are essential to the diagnostic troubleshooting process. This course is designed
to improve the technical diagnostic troubleshooting abilities of technicians at all levels
of a support organization. Diagnostic Troubleshooting™ teaches technicians
how to apply a clear, logical, and systematic approach to problem solving
using a professional troubleshooting process, emphasizing critical thinking. It is approved by the Technology Services Industry Association (TSIA) for training prior to the CSP-II certification and by the Computer Technology Industry Association (CompTIA) for their Customer Service Excellence accreditation program.
Diagnostic Troubleshooting™ is the perfect course for those seeking to improve technical critical thinking skills, including:
The perfect course for:
Hardware support technicians
Software support technicians
Field service technicians
An Impact-certified trainer can deliver the course at your location, you can train the course yourself using our easy-to-use Trainer’s Kit, or you can attend a Train-the-Trainer session.
Learn More
Calendar a Live Demonstration
Customer Service Success Story (Netezza)
Customer Service Success Story (Motorola)
Participant Testimonial
"A great way to enhance current technical skills or to develop new ones.
I would recommend it to all support workers."
James Barnett
Support Analyst, Sage Software
