Telephone Sales Training Programs

Our telephone sales training programs focus on interpersonal communications skills and research-validated techniques to deliver an outstanding customer experience. Each online program is supported by Impact’s Progress Management Center, reinforcement tools, and a professional certification. The courses have proven to consistently increase sales and service metrics.

We provide two specialized telephone sales training programs focusing on improving the skills most needed to excel at interpersonal communication and consultative selling. The Telesales Training program teaches representatives to improve sales skills so they can reduce call length, have more control, have more confidence, overcome resistance, and increase sales. Our Upselling and Cross-selling program is specifically designed teach your employees the skills they need to add value to their customers' personal or professional lives while increasing sales for the company.

Investigate the options below for information on each telephone sales training program.

	In Getting to the Heart of Telephone Sales,™ sales professionals learn how to engage prospects and customers in value-oriented discussions that result in qualified leads and closed sales. Learn More...

	Developed for customer service representatives in technical and non-technical environments, Sales-The Other Side of Service™ teaches your employees to view selling as a service to customers. Representatives acquire the necessary skills to identify sales opportunities, successfully cross-sell and up-sell, and overcome customer resistance. Learn More...