Upselling and Cross-sellingUpselling and cross-selling increases sales and adds value to your customer relationships. Teach your employees the skills they need to add value to their customers' personal or professional lives while increasing sales for the company. The course positions sales as a logical extension of customer service and has been well accepted by employees who are not in a traditional sales position. Participants will leave the class with a new attitude toward sales and with the skills to be successful in cross-selling, upselling, and overcoming resistance. 
The perfect course for:
An Impact-certified trainer can deliver the course at your location, you can train the course yourself using our easy-to-use Trainer’s Kit, or you can attend a Train-the-Trainer session.
Participant Testimonials This class helps you to understand and communicate with customers so you both have a positive experience. The program provides a great foundation of skills that once practiced can lead to greater customer satisfaction and increased revenue for your company. |
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