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Solution Suites
Solution suites are sets of training programs, tools, and certifications that apply to a particular job function.
As an example, the customer service suite, which focuses on developing non-technical service providers, includes training programs for customer service, e-mail, up-selling and cross-selling, as well as a coaching program for supervisors. Each program has an associated certification, reinforcement tools, and management support center.
Look through the following suites and select the one that fits your needs:
Customer Service Suite
Technical Support Suite
Telephone Sales Suite
English Language Suite
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The customer service suite focuses on developing service excellence in non-technical service providers.
The suite includes four job-specific programs that cover essential competencies in telephone service, e-mail service, sales for service representatives, and coaching skills for service supervisors.
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The technical support suite focuses on developing service excellence in technical service providers. The suite includes four job-specific programs that cover essential competencies in technical support, field service, diagnostic troubleshooting, and coaching skills for service supervisors.
The programs are recognized throughout the industry and are preparatory courses for CompTIA's Customer Service Excellence accreditation, AFSMI's certification program, and SSPA's Support Staff Excellence program.
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The telephone sales suite provides the tools you need to increase and maintain sales in a telephone sales environment. The suite includes four job-specific programs that cover essential competencies in telephone sales, e-mail, cross-selling and up-selling, and coaching skills for sales supervisors.
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The English language suite is designed for non-native speakers who wish to improve their spoken and written communication skills. The suite includes three programs that cover proper English pronunciation, business writing skills, and the understanding and use of American business idioms.
The programs are preparatory courses for the Educational Testing Service's Test of Spoken English (TSE) exam and Test of English as a Foreign Language (TOEFL).
Recommended for intermediate or advanced proficiency levels.
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For a more detailed explanation of the suites and how they
can be adapted to your specific needs, call
one of our Learning Specialists at 805-781-3283 or 800-545-9003. Ask for a free demonstration.
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