Impact Certification

Benefits of Impact's Certification Program

• Provides recognition of competence based on your criteria.
• Provides a standard of competence for all representatives.
• Provides a reward for work well done.
• Provides a visible measure of competence to others who evaluate your contact center.

Do you want to raise the overall standard of competence among your representatives? This is a good way to recognize those who are already at the standard and an incentive for those who are not.

How it works:

• The certification tests knowledge of a skill, not an ability to “do” the skill via online evaluation.
• Ability to “do” a skill is tested in the classroom, by an instructor.
• Willingness to “do” a skill on an ongoing basis is measured by a manager or supervisor (coach) on the job.

Impact certifications are available for the following programs:

Call us at 805-781-3283 and we will help you establish a meaningful certification program that works.