E-mail Communication Training Getting to the Heart of E-mail Communication™ teaches your employees all the skills they need to communicate positively and professionally with both internal and external customers. They'll leave the class able to create e-mail messages that are positive, professional, clear, and concise. 
The perfect course for:
Select one of the following formats to get detailed information about the program: |
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Outline - Blended Learning |
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Examples - Blended Learning
View sample pages of the online version of Getting to the Heart of E-mail Communication™  E-mail Communication sample pages This program teaches your employees all the skills they need to communicate positively and professionally with both internal and external customers. |
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Delivery - Blended Learning The blended delivery of Getting to the Heart of E-mail Communication™ includes training and reinforcement tools to ensure not only learning, but real behavior change. Impact uses an advanced learning process to integrate online knowledge transfer, instructor-led reinforcement, and post-training coaching to improve and sustain performance.
This program is also available in a classroom format. |
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Certification Certification provides learners with positive feedback and recognition. It provides you with the knowledge that your employees have the skills and ability to write e-mails that are clear, concise, positive, and professional. This certification program also provides: 
This is a certification of knowledge about the skills and techniques required to write professional e-mails. Students complete an online test where you set the pass/fail competency level. For more information call 805-781-3283 or 800-545-9003. Related LinksImpact Certification |
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Participant Testimonials This is a very beneficial program and I would highly recommend it to all employees who communicate with customers via e-mail. This training was invaluable in a day and age when electronic communication is more commonly used than any other form of communication. The skills I learned will enhance my ability to effectively communicate. I would recommend this class company wide. The whole company should be on the same page with e-mail etiquette. Success Story Sprint wanted to improve the communication skills of their technical support representatives. They turned to Impact Learning Systems. Service representatives attended Impact’s customer service and e-mail communications training. |
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Outline - Instructor-led |
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Examples - Instructor-led These examples are taken directly from Impact's e-mail communication training program Getting to the Heart of E-mail Communication™. By viewing these examples, you can see the friendly style and easy-to-read layout of the workbooks. Improving e-mail communication becomes an enjoyable experience when you use these interactive, skills-based workbooks. Having a problem downloading the sample PDF pages? You may need Adobe Acrobat Reader™. It's FREE. Download Acrobat. As you can see from the examples, Getting to the Heart of E-mail Communication™ deals with serious topics in a light and fun tone. |
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Delivery - Instructor-led Purchase a ready-to-use trainer’s manual, attend a Train-The-Trainer workshop, or let one of our Impact-certified trainers deliver the training at your location. The Getting to the Heart of E-mail Communication™ participant’s workbook is easy to follow and full of examples, exercises, and job aids for practice on the job. The classroom sessions are also full of meaningful interaction. Participants put their learning into practice with the help of job aids, extensive coaching, and valuable on-the-job exercises that can be completed while on the job. Your representatives will learn valuable writing skills at an affordable price. For additional exercises, role-plays, and job aids, work with one of our designers to customize the program to meet your job-specific needs. For information on customizing this program call us at 805-781-3283 or 800-545-9003. This program is also available in a blended learning format. |
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Certification Certification provides learners with positive feedback and recognition. It provides you with the knowledge that your employees have the skills and ability to write e-mails that are clear, concise, positive, and professional. This certification program also provides:
This is a certification of knowledge about the skills and techniques required to write professional e-mails. For more information call 805-781-3283 or 800-545-9003. Related LinksImpact Certification |
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Participant Testimonials This is a very beneficial program and I would highly recommend it to all employees who communicate with customers via e-mail. This training was invaluable in a day and age when electronic communication is more commonly used than any other form of communication. The skills I learned will enhance my ability to effectively communicate. I would recommend this class company wide. The whole company should be on the same page with e-mail etiquette. Success Story Sprint wanted to improve the communication skills of their technical support representatives. They turned to Impact Learning Systems. Service representatives attended Impact’s customer service and e-mail communications training. |
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