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Outline - Blended Learning Are your reps making the most of their relationships with your customers? Are your customers buying the appropriate products for their needs? We've created a training program to help service reps add value through cross-selling and up-selling. Sales — The Other Side of Service™ will provide your reps with the sales skills they need to fully service the customer and increase your revenue stream. Take a closer look at the following module outline to see the topics we cover: |
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Examples - Blended Learning 
View sample pages of the online version of Sales – The Other Side of Service™  Up-selling and Cross-selling sample pages This program teaches your employees all the skills they need to add value to their customer's personal or professional lives while increasing sales for the company. |
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Delivery - Blended Learning Impact uses an advanced learning process to integrate the three phases of blended learning delivery: online knowledge transfer, instructor-led reinforcement, and post-training coaching to improve and sustain performance.
Purchase a ready-to-use trainer’s manual, attend a Train-The-Trainer workshop, or let one of our Impact Certified Trainers deliver the training at your location. This program is also available in a classroom format. |
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Certification Certification provides learners with positive feedback and recognition. It provides you with the knowledge that your employees have the skills and ability to be exceptional sales people. This certification program also provides: 
This is a certification of knowledge about the skills and techniques required to up-sell and cross-sell. Students complete an online test where you set the pass/fail competency level. Related LinksImpact Certification |
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Participant Testimonials Unlock revenue for your company and satisfaction for your customers with Sales, the Other Side of Service. This class helps you to understand and communicate with customers so you both have a positive experience. The program provides a great foundation of skills that once practiced can lead to greater customer satisfaction and increased revenue for your company. | ||
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Outline - Instructor-led Are your reps making the most of their relationships with your customers? Are your customers buying the appropriate products for their needs? We've created a training program for sales and service reps that gives them an understanding of the service value of cross-selling and up-selling skills. Sales — The Other Side of Service™ will provide your reps with the sales skills they need to fully service the customer and increase your revenue stream. Take a closer look at the following workbook outline to see the topics we cover: |
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Examples - Instructor-led |
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Delivery - Instructor-led Purchase a ready-to-use trainer’s manual, attend a Train-The-Trainer workshop, or let one of our Impact-certified trainers deliver the training at your location. The Sales – The Other Side of Service™ participant’s workbook is easy to follow and full of examples, exercises, and job aids for practice on the job. The classroom sessions are also full of meaningful interaction. Participants put their learning into practice with the help of job aids, extensive coaching, and valuable on-the-job exercises that can be completed while handling live calls. Your representatives will learn valuable sales skills at an affordable price. For additional exercises, role-plays, and job aids, work with one of our designers to customize the program to meet your job-specific needs. For information on customizing this program call us at 805-781-3283 or 800-545-9003. This program is also available in a blended learning format. |
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Certification Certification provides learners with positive feedback and recognition. It provides you with the knowledge that your employees have the skills and ability to be exceptional sales people. This certification program also provides:
This is a certification of knowledge about the skills and techniques required to up-sell and cross-sell. Related LinksImpact Certification |
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Participant Testimonials Unlock revenue for your company and satisfaction for your customers with Sales, the Other Side of Service. This class helps you to understand and communicate with customers so you both have a positive experience. The program provides a great foundation of skills that once practiced can lead to greater customer satisfaction and increased revenue for your company. |
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