Telephone Sales Training Getting to the Heart of Telephone Sales™ teaches representatives to increase sales, reduce call length, have more control, have more confidence, and overcome resistance. They’ll leave the class with the skills they need to prospect, sell, and manage accounts. 
The perfect course for inside and outside sales reps who:
This program is only available in an instructor-led format. |
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Outline Need help with telephone sales? Getting to the Heart of Telephone Sales™ was designed as a learning process rather than a training event to adapt to the way adults learn and help them change old communication patterns. Take a closer look at the following outlines to see the topics we cover: |
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Examples Having a problem downloading the sample PDF pages? You may need Adobe Acrobat Reader™. It's FREE. Download Acrobat. |
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Delivery Purchase a ready-to-use trainer’s manual, attend a Train-The-Trainer workshop, or let one of our Impact-certified trainers deliver the training at your location. The Getting to the Heart of Telephone Sales™ participant’s workbook is easy to follow and full of examples, exercises, and job aids for practice on the job. The classroom sessions are also full of meaningful interaction. Participants put their learning into practice with the help of job aids, extensive coaching, and valuable on-the-job exercises that can be completed while handling live calls. Your representatives will learn valuable sales skills at an affordable price. For additional exercises, role-plays, and job aids, work with one of our designers to customize the program to meet your job-specific needs. For information on customizing this program call us at 805-781-3283 or 800-545-9003. |
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Certification Certification provides learners with positive feedback and recognition. It provides you with the knowledge that your employees have the skills and ability to be exceptional sales people. This certification program also provides: 
This is a certification of knowledge about the skills and techniques required to deliver exceptional sales. Related LinksImpact Certification |
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Participant Testimonials It really is packed full of knowledge to assist anyone in not only phone skills, but face-to-face contact as well. Even though these skills are what we do for a living, it got me to think about sales again with a fresh, new approach. Well organized, tried and proven, professionally organized and conducted. First rate! Success Story La Opinion, a major California newspaper, wanted to increase circulation and advertising revenue. They turned to Impact Learning Systems who worked with them to customize the program for the specific needs of their sales representatives. After the training, managers saw an increase in circulation of 8% and an increase in advertising revenue of 22%. | ||
