Training Solutions

Impact’s training solutions focus on the key drivers that deliver behavioral change:

            • Relevant, job-specific training
            • Supervisor coaching skills to support and reinforce training
            • Advanced learning process that transfers learning into action
            • Support tools for agents, supervisors, and managers
            • Industry certification and recognition based on performance

Some training programs are related around a specific job function. We have collected these programs into solution suites to give you an easy way to access programs that are relevant to specific responsibilities.

Training Programs
Telephone Sales
Sales as Service
Customer Service
Diagnostic Troubleshooting
Technical Support
Field Service
Call Center Coaching
E-mail Communication
English Pronunciation
Business Writing
Business Idioms

Solution Suites
Sales Suite
Customer Service Suite
Technical Support Suite
English Language Suite

 

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Call our Learning Specialist now at 805-781-3283 or toll free at 800-545-9003

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