Impact Learning Systems

GET TO THE HEART OF CUSTOMER EXPERIENCE

About Impact Learning Systems

About Impact Learning Systems

What gets us excited here at Impact is helping our customers achieve a strong service brand that increases the value of their company. We do this by:

  • Defining a customer experience of value, integrity, and satisfaction.
  • Ensuring this customer experience through employee performance and organizational processes.
  • Training and motivating employees to exceed customers’ expectations for service.
  • Creating a continuous improvement process to increase employee motivation, customer satisfaction, and company profitability.

 

“The training impacted our employees in a very positive way. They saw what they were doing from the customer’s eyes. The scenario-based activities let them reevaluate how they were talking and listening to the customer and make changes to improve customer satisfaction.”JR Crawford, Manager, Customer Support Center
Cranel, Incorporated

Philosophy

Why are we different?

Our unique HEART Model™ inspires long-term cultural change and our best-practice Impact Learning System produces guaranteed, measurable results.

What’s our background?

We’ve been helping organizations improve customer service and sales since 1997.

We’re headquartered in San Luis Obispo, on the central coast of California with employees and consultants throughout the US and Europe.

We serve companies small and large and we’re truly international, with offices in the UK and Australia. In the last year, we’ve worked in Abu Dhabi, Amsterdam, Brisbane, Buenos Aires, Kuala Lumpur, London, Romania, and other locales around the globe.

What else would you like to know?