Impact Learning Systems


About Impact Learning Systems

About Impact Learn­ing Systems

What gets us excited here at Impact is help­ing our cus­tomers achieve a strong ser­vice brand that increases the value of their com­pany. We do this by:

  • Defin­ing a cus­tomer expe­ri­ence of value, integrity, and satisfaction.
  • Ensur­ing this cus­tomer expe­ri­ence through employee per­for­mance and orga­ni­za­tional processes.
  • Train­ing and moti­vat­ing employ­ees to exceed cus­tomers’ expec­ta­tions for service.
  • Cre­at­ing a con­tin­u­ous improve­ment process to increase employee moti­va­tion, cus­tomer sat­is­fac­tion, and com­pany profitability.


"The train­ing impacted our employ­ees in a very pos­i­tive way. They saw what they were doing from the customer’s eyes. The scenario-based activ­i­ties let them reeval­u­ate how they were talk­ing and lis­ten­ing to the cus­tomer and make changes to improve cus­tomer sat­is­fac­tion."JR Craw­ford, Man­ager, Cus­tomer Sup­port Cen­ter
Cranel, Incorporated

man470px1 About Impact Learning Systems


Why are we different?

Our unique HEART Model™ inspires long-term cul­tural change and our best-practice Impact Learn­ing Sys­tem pro­duces guar­an­teed, mea­sur­able results.

What's our background?

We’ve been help­ing orga­ni­za­tions improve cus­tomer ser­vice and sales since 1997.

We’re head­quar­tered in Reno, NV with employ­ees and con­sul­tants through­out the US and Europe.

We serve com­pa­nies small and large and we’re truly inter­na­tional, with offices in the UK and Aus­tralia. In the last year, we’ve worked in Abu Dhabi, Ams­ter­dam, Bris­bane, Buenos Aires, Kuala Lumpur, Lon­don, Roma­nia, and other locales around the globe.

What else would you like to know?

Thank You for Visiting Impact Learning Systems

Thank You for Visiting
Impact Learning Systems, now part of MHI Global




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