Impact Learning Systems

GET TO THE HEART OF CUSTOMER EXPERIENCE

About Impact Learning Systems

About Impact Learn­ing Systems

What gets us excited here at Impact is help­ing our cus­tomers achieve a strong ser­vice brand that increases the value of their com­pany. We do this by:

  • Defin­ing a cus­tomer expe­ri­ence of value, integrity, and satisfaction.
  • Ensur­ing this cus­tomer expe­ri­ence through employee per­for­mance and orga­ni­za­tional processes.
  • Train­ing and moti­vat­ing employ­ees to exceed cus­tomers’ expec­ta­tions for service.
  • Cre­at­ing a con­tin­u­ous improve­ment process to increase employee moti­va­tion, cus­tomer sat­is­fac­tion, and com­pany profitability.

 

"The train­ing impacted our employ­ees in a very pos­i­tive way. They saw what they were doing from the customer’s eyes. The scenario-based activ­i­ties let them reeval­u­ate how they were talk­ing and lis­ten­ing to the cus­tomer and make changes to improve cus­tomer sat­is­fac­tion."JR Craw­ford, Man­ager, Cus­tomer Sup­port Cen­ter
Cranel, Incorporated

Phi­los­o­phy

Why are we different?

Our unique HEART Model™ inspires long-term cul­tural change and our best-practice Impact Learn­ing Sys­tem pro­duces guar­an­teed, mea­sur­able results.

What's our background?

We’ve been help­ing orga­ni­za­tions improve cus­tomer ser­vice and sales since 1997.

We’re head­quar­tered in San Luis Obispo, on the cen­tral coast of Cal­i­for­nia with employ­ees and con­sul­tants through­out the US and Europe.

We serve com­pa­nies small and large and we’re truly inter­na­tional, with offices in the UK and Aus­tralia. In the last year, we’ve worked in Abu Dhabi, Ams­ter­dam, Bris­bane, Buenos Aires, Kuala Lumpur, Lon­don, Roma­nia, and other locales around the globe.

What else would you like to know?