Cus­tomer Ser­vice Leadership

Impact's rec­og­nized com­mit­ment to indus­try stan­dards has led to alliances with lead­ing indus­try asso­ci­a­tions actively sup­port­ing agent per­for­mance improve­ment. Our train­ing pro­grams are foun­da­tion courses that lead to accred­i­ta­tion or cer­ti­fi­ca­tion by these standard-setting organizations:

Com­puter Tech­nol­ogy Indus­try Asso­ci­a­tion (Comp­TIA)
Tech­nol­ogy Ser­vices Indus­try Asso­ci­a­tion (TSIA)