Cus­tomer Ser­vice Excel­lence Train­ing from CompTIA

With over 20,000 mem­bers in 102 coun­tries, the Com­puter Tech­nol­ogy Indus­try Asso­ci­a­tion (Comp­TIA) rep­re­sents the inter­na­tional tech­nol­ogy com­mu­nity as a standards-setting orga­ni­za­tion. It sup­ports the IT indus­try through stan­dards, pro­fes­sional com­pe­tence, edu­ca­tion, and busi­ness solu­tions. Impact is the exclu­sive provider of train­ing for CompTIA's Cus­tomer Ser­vice Excel­lence program.

Indi­vid­ual Accreditation

To receive indi­vid­ual accred­i­ta­tion, par­tic­i­pants need to com­plete one of these train­ing programs:

• Help Desk
• Field Ser­vice
• Diag­nos­tic Troubleshooting
• Cus­tomer Service

Stu­dent results are attached to their Comp­TIA Career ID num­ber and tech­ni­cal cer­ti­fi­ca­tion record. This allows mem­ber com­pa­nies to val­i­date accred­i­ta­tion prior to employment.

ASC Gold

The Comp­TIA ASC Gold des­ig­na­tion show­cases ser­vice cen­ters that offer higher lev­els of repair and cus­tomer ser­vice capa­bil­i­ties. Comp­TIA ASC Gold ser­vice orga­ni­za­tions are staffed with tech­ni­cians who have a higher level of skill and expe­ri­ence to deal with more com­plex issues. To qual­ify as a Comp­TIA ASC Gold par­tic­i­pant, your ser­vice cen­ter must meet the fol­low­ing requirements:

1. Demon­strate that 100 per­cent of the tech­ni­cal staff pos­sess a Comp­TIA tech­ni­cal cer­ti­fi­ca­tion.
2. Have 100 per­cent of tech­ni­cians enroll in, and pass, the Comp­TIA Cus­tomer Ser­vice Excel­lence accreditation.

Cer­ti­fi­ca­tion Benefits:

• Val­i­da­tion of mul­ti­ple tech­ni­cal cer­ti­fi­ca­tions demon­strates an organization's com­mit­ment to the high­est qual­ity tech­ni­cal service.
• Val­i­da­tion of enroll­ment in the Comp­TIA Cus­tomer Ser­vice Excel­lence accred­i­ta­tion pro­vides cus­tomers with proof that they are being served by an accred­ited tech­ni­cian who is skilled at cus­tomer service.
• CompTIA's ASC Gold logo in mar­ket­ing mate­ri­als indi­cates a com­mit­ment to the high­est level of cus­tomer ser­vice and becomes a com­pet­i­tive sales and mar­ket­ing advantage.

A well-trained sup­port staff enables you to reduce call times, achieve higher first con­tact res­o­lu­tion rates, and decreased esca­la­tions. With these per­for­mance gains in your ser­vice and sup­port oper­a­tions, you’ll be able to mea­sur­ably reduce costs and increase efficiency.

To get started on the road to Cus­tomer Ser­vice Excel­lence, sched­ule a demo or give us a call today.