Impact Learning Systems

GET TO THE HEART OF CUSTOMER EXPERIENCE

      • Happy Thanksgiving! Showing Gratitude to All Those Who Make Your Business Possible With the busiest time of year fast approaching, it is easy to overlook the holidays that bookend the season. In the mayhem of adding more staff, squeezing in additional training, and going over new protocols, it is sometimes easy to forget what the season is a...
      • Get rich with AcknowledgingSummary:  The importance of acknowledging in the sales process. A key skill in selling is acknowledging the customer’s position. You can’t sell without it.  And yet, acknowledging is one of the most underused skills in sales.  Why? We don’t see acknowle...
      • What’s your question quota?Summary: In sales you don’t have 20 questions – so how do you decide?  Tips for better questioning. Every sales person has them. Call them quotas, plan, metrics – it’s the numbers you have to hit as a sales person. It’s part of the job – “carrying the bag” ...
      • Launch This Holiday Season With Outstanding Customer ServicePlanning, Leadership and Stellar Customer Experience Will Reap Rewards in the New Year! The busiest retail season is on the horizon and the number of shopping days between Thanksgiving and Christmas are significantly fewer than average. That means customers...
      • Get a $100 Visa Gift Card for Participating in a Research Project Phone Interview – Only Takes 20 Minutes! Impact Learning Systems is embarking on a qualitative research study, and we need your help! We’re seeking to learn more about the challenges that people in the customer service industry face, and we want to talk to you. For...
      • Four Ways to Prepare your Customer Service Teams for the Holiday SeasonHalloween is barely behind us which means that the busiest time of the year in retail is about to begin. Retailers and B2C businesses will often bring in 25-40% of their annual sales over the holiday season. In order to handle this increase in volume requires ...
      • I’ve been meaning to talk with youWhat makes for effective coaching conversations for sales people? Sales coaching conversations. We all love and know them (sarcasm dripping from my lips). Why are sales coaching conversations so hard? You haven’t been coaching You haven’t been observ...
      • The 3 Approaches to Mobile Field Service Apps and Business EfficiencyEdward Wahl is a Lead Engineer at Art & Logic, where he manages and develops custom software for a wide variety of clients and platforms. With over two decades of professional development experience, his core expertise includes architecting and developing ...
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