Impact Learning Systems

GET TO THE HEART OF CUSTOMER EXPERIENCE

      • Customer Loyalty is Almost Dead: Can VoC Programs Save It?Just because your customers are using your phone service now, or coming to your restaurant for Sunday brunches these last few months, or have been the first people in line to buy your latest gadget model, doesn’t mean they will keep doing so. It's simply fooli...
      • What’s wrong with “you”?...One surprising word to avoid when communicating with customers April as Customer Loyalty Month provides a great time to reflect on what we can do to drive customer loyalty. And while economic and organizational issues might be outside of our control, there...
      • “Get To Know Your Customers” DayMost of us who are old enough to remember would have fond memories of the good old days when businesses were ran by owners themselves: corner stores, book shops, coffee joints, where everyone knew everybody by their first names, and even hang out for meals on ...
      • How to Improve Customer Loyalty? Create Happy EmployeesIt’s April, which means it’s Customer Loyalty Month. Customer loyalty doesn’t just “happen” – it comes from a company that places a priority on having well-trained, happy employees who understand how to deliver outstanding customer service. Consider the follow...
      • Drive Customer Loyalty By Truly Getting to Know Your Customers: Part IIIn honor of Customer Loyalty Month, we’ll be focusing on topics that will help you increase your customer loyalty. This article is 2 of 2 in a series about how to understand your customers. In the first article, we examined why it’s important to first understa...
      • The Fifth Key to Implementing a Successful Customer Service Strategy: Recognition and RewardIn previous parts of this series I’ve touched on the importance of INTENT and how understanding and acting from intent will inspire your team. And I’ve written about the impact of empowering your teams and on ways to enable them. The third blog in this series ...
      • Drive Customer Loyalty By Truly Getting to Know Your CustomersIn honor of Customer Loyalty Month, we’ll be focusing on topics that will help you increase your customer loyalty. This article is 1 of 2 in a series about how to understand your customers.   Customer loyalty is driven by a mix of variables, but the...
      • It's Customer Loyalty Month!April is Customer Loyalty month - how are you celebrating? It is impor­tant for cus­tomer loy­alty to be at the fore­front of every com­pany because repeat cus­tomers offer addi­tional refer­rals. Cus­tomer loy­alty not only can increase refer­rals, but it al...