Impact Learning Systems

GET TO THE HEART OF CUSTOMER EXPERIENCE

      • “Get To Know Your Customers” DayMost of us who are old enough to remember would have fond memories of the good old days when businesses were ran by owners themselves: corner stores, book shops, coffee joints, where everyone knew everybody by their first names, and even hang out for meals on ...
      • How to Improve Customer Loyalty? Create Happy EmployeesIt’s April, which means it’s Customer Loyalty Month. Customer loyalty doesn’t just “happen” – it comes from a company that places a priority on having well-trained, happy employees who understand how to deliver outstanding customer service. Consider the follow...
      • Drive Customer Loyalty By Truly Getting to Know Your Customers: Part IIIn honor of Customer Loyalty Month, we’ll be focusing on topics that will help you increase your customer loyalty. This article is 2 of 2 in a series about how to understand your customers. In the first article, we examined why it’s important to first understa...
      • The Fifth Key to Implementing a Successful Customer Service Strategy: Recognition and RewardIn previous parts of this series I’ve touched on the importance of INTENT and how understanding and acting from intent will inspire your team. And I’ve written about the impact of empowering your teams and on ways to enable them. The third blog in this series ...
      • Drive Customer Loyalty By Truly Getting to Know Your CustomersIn honor of Customer Loyalty Month, we’ll be focusing on topics that will help you increase your customer loyalty. This article is 1 of 2 in a series about how to understand your customers.   Customer loyalty is driven by a mix of variables, but the...
      • It's Customer Loyalty Month!April is Customer Loyalty month - how are you celebrating? It is impor­tant for cus­tomer loy­alty to be at the fore­front of every com­pany because repeat cus­tomers offer addi­tional refer­rals. Cus­tomer loy­alty not only can increase refer­rals, but it al...
      • What Qualities Make a Difference in Customer-Facing Employees?Say you’re purchasing a new cloud-based customer relationship management (CRM) system for your company. You’re faced with similar product options, and the pricing structure is comparable. At company A, the sales rep is helpful, but not very engaging. He is kno...
      • Service Training Reinforcement: How to Make Training Lessons StickA well-trained employee can make all the difference when it comes to customer service and how the employee deals with customer escalations, solves customer problems, and upsells or cross-sells your products. When you invest in training programs for your employ...