Impact Learning Systems

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      • The 3 Approaches to Mobile Field Service Apps and Business EfficiencyEdward Wahl is a Lead Engineer at Art & Logic, where he manages and develops custom software for a wide variety of clients and platforms. With over two decades of professional development experience, his core expertise includes architecting and developing ...
      • Latest Trends in Customer Relationship Management (CRM) ProgramsWouldn’t it be great if those working in customer-service environments could look into a crystal ball and predict how customer expectations and behaviors were changing so that agent training and software development could co-evolve? While it is difficult to pi...
      • Do You Really Need Customer Service Coaching?Football season is starting (the American variety at least) and many of us in the United States are turning our thoughts to our favorite teams. Regardless of the sport, think of your favorite team. It’s the beginning of the season, and the leading players are ...
      • Change the game!In another corporate life, we once had a customer named Judy (name changed to protect the innocent).  And Judy was…challenging. When Judy first became a customer of my organization, she was our worst nightmare. Why? Because every morning when our technical sup...
      • CONSISTENCY AND THE CUSTOMER EXPERIENCE On a recent flight, I shared with my seatmate that I was a trainer and coach in customer communications and management skills. So this lady sitting next to me said: -        SHE SAID: How come trainers always seem to respond to participants with “Go...
      • The Secret To Getting The Most From Live ChatToday's blog post comes from Jeff Mason. With more than 20 years of technology marketing experience, Jeff oversees Velaro’s entire marketing function. Prior to joining Velaro, Jeff served as Vice President of Marketing for Social Solutions and co-founded Artif...
      • Transcend Yourself—Day Five of National Customer Service Appreciation WeekSuccess Case #5 All week we’ve been counting down the top 5 case studies, highlighting companies that have had great success after going through out training programs. Today’s Case Study: Brocade. Brocade, a company that provides comprehensive network soluti...
      • Respecting Diversity—Day Four of National Customer Service WeekSuccess Case #4 All week we’ll be counting down the top 5 case studies, highlighting companies that have had great success after going through out training programs. Today’s Case Study: American Home Shield. American Home Shield was looking to improve their ...
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