Impact Learning Systems

GET TO THE HEART OF CUSTOMER EXPERIENCE

      • Lessons from a Summer Road TripBest practices on the road and on the job!   A road trip! That’s what it was all about in the ‘50’s. The war was over and people had money for both cars and leisure time. Gas was cheap. Throw the kids in the back of the station wagon and see the cou...
      • Customer Satisfaction Begins with Investing in Employee Success“With Impact’s training methodologies, our Global Services Support Team was able to achieve in all the metrics we had targeted for the project,” said Gary Gruber, Director of Global Services, Endace division of of Emulex. “What was a great surprise was the inc...
      • How Improving Company Culture Can Change Employee BehaviorIf you are in management, you are tasked with the never-ending job of coaching employees, guiding their behavior, and helping employees perform their best. When employees are in a workplace with a well-defined culture, your leadership tasks become immeasurably...
      • "Get to Know Your Customers" Day!Repost... "The third Thursday of the beginning of each quarter (January, April, July and October) is Get To Know Your Customer Day.  This is a day that happens just once a quarter to put emphasis on getting to know your customers or clients." --Shep Hyken ...
      • How to Bridge the Gap between What Employers Want and What Employees Can DoThe Great Recession has come and gone, yet startling unemployment numbers remain – particularly for those aged 25 and under. Recent estimates put the unemployment/underemployment rate as high as 39 percent for this age cohort. The unemployment numbers are frus...
      • #TBT (Throwback Thursday): What Five Successful Managers Can Teach UsYou can’t tell a book by its cover, you can’t tell a great front-line manager by looking at a resume. Excellent managers generally have little in common as far as their style, age, gender, education, approach, strengths and personalities. What they do have in ...
      • How Do Leaders in Successful B2B Sales Teams Drive Productivity?How Do Leaders in Successful B2B Sales Teams Drive Productivity? Join our research survey on sales operations, training, enablement and technology—then benefit from the results—through the MHI Research Institute 2014 Sales Performance and Productivity Study.  ...
      • How to Develop and Create a Customer Satisfaction Survey Program (That Really Works!)As a customer service manager, one of your main tasks is ensuring that your customers remain happy and loyal. If you are using a customer satisfaction survey program currently, but you feel like it’s not actually leading to measurable changes, it may be time t...