Impact Learning Systems

GET TO THE HEART OF CUSTOMER EXPERIENCE

      • Change the game!In another corporate life, we once had a customer named Judy (name changed to protect the innocent).  And Judy was…challenging. When Judy first became a customer of my organization, she was our worst nightmare. Why? Because every morning when our technical sup...
      • CONSISTENCY AND THE CUSTOMER EXPERIENCE On a recent flight, I shared with my seatmate that I was a trainer and coach in customer communications and management skills. So this lady sitting next to me said: -        SHE SAID: How come trainers always seem to respond to participants with “Go...
      • The Secret To Getting The Most From Live ChatToday's blog post comes from Jeff Mason. With more than 20 years of technology marketing experience, Jeff oversees Velaro’s entire marketing function. Prior to joining Velaro, Jeff served as Vice President of Marketing for Social Solutions and co-founded Artif...
      • Transcend Yourself—Day Five of National Customer Service Appreciation WeekSuccess Case #5 All week we’ve been counting down the top 5 case studies, highlighting companies that have had great success after going through out training programs. Today’s Case Study: Brocade. Brocade, a company that provides comprehensive network soluti...
      • Respecting Diversity—Day Four of National Customer Service WeekSuccess Case #4 All week we’ll be counting down the top 5 case studies, highlighting companies that have had great success after going through out training programs. Today’s Case Study: American Home Shield. American Home Shield was looking to improve their ...
      • Acting with Integrity—Day Three of National Customer Service Week Success Case #3! All week we’ll be counting down the top 5 case studies, highlighting companies that have had great success after going through out training programs. Today’s Case Study: Marketo Marketo, a global marketing automation software company, hire...
      • Expecting the Best—Day Two of National Customer Service Week Success Case #2! All week we’ll be counting down the top 5 case studies, highlighting companies that have had great success after going through out training programs. Today’s Case Study: Sage Software. Sage Software hired Impact Learning Systems to help th...
      • Hear and Understand—Day One of National Customer Service WeekSuccess Case #1! All week we’ll be counting down the top 5 case studies, highlighting companies that have had great success after going through out training programs. Today’s Case Study: CORPTAX. Using our training methodology, CORPTAX raised their CSAT scor...
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