5 Ways to Grow a Culture of Customer Loyalty
Name: Monique
Email:
Web Site: http://www.impactlearning.com
Bio: Monique Castillo is an Impact Performance Specialist with knowledge and background in customer service, sales, coaching and mentoring. When she is not helping customers improve their business, she is also a world traveler, gym enthusiast, and an aspiring foodie.
Posts by Monique Castillo:
Help…Is Anyone Listening?
June 24th, 2010Have you ever felt like you weren’t being listened to? If so, you know how frustrating it can be.
Recently my husband reordered a pair of shoes and the company sent the wrong size. I called customer service to get the right size. A lady answered and I explained our situation. She interrupted me and said she just needed our last name, and then she told me to check my email for return instructions.
The HEART in Hiring
June 17th, 2010While out of town on business recently, I stayed at a Homewood Suites hotel. This hotel wasn’t extravagant–no restaurant, no valet service. What it did have though, was consistently outstanding customer service.
We Are All Unique - So Are Our Customers
May 17th, 2010
I’ve always known the importance of respecting diversity, but never more so than as a newlywed. I like dark chocolate and my husband likes milk chocolate. I have an amiable personality and my husband is more analytical. At first, I would get my feelings hurt if he responded in an abrupt manner, but I’ve since learned to read his mood and adjust my reactions. I’ve realized that the key to good communication is taking time to recognize our differences and make the necessary spur-of-the-moment adjustments.
The Real Value of Customer Service Classes
May 10th, 2010“Do I really have to attend class? I already know how to help our customers.”
