5 Ways to Grow a Culture of Customer Loyalty
Customer Service—the Customer’s Way
While driving down the road the other day, I heard the following commercial on the radio:
Archive for the ‘Email Communications’ CategoryCustomer Service 101February 18th, 2010 by Peggy CarlawCustomer Satisfaction Scores Up 20%July 9th, 2009 by Peggy Carlaw
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We got great news today. Ascom TEMS (formerly Ericsson) had CSAT scores of 3.5 on a 5 point scale in their technical support group. They wanted their reps to better understand caller needs, properly classify issues, improve their verbal and written communication skills, and professionally handle upset callers.
