5 Ways to Grow a Culture of Customer Loyalty
One of the great things about the contact center as a workplace is the ready availability and near-instant access to metrics — measures of quality and productivity. Unfortunately, however, this easy access often results in a short-sighted assessment of what the numbers really mean. (more…)
Posts Tagged ‘AHT’What Are Your Contact Center Metrics Really Telling You?April 12th, 2010 by Vasudha Deming      |
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