5 Ways to Grow a Culture of Customer Loyalty
I received a call today from a client who recently completed Impact Learning Systems’ customer service training program for tech representatives: Getting to the Heart of Technical Support™.
Posts Tagged ‘angry customers’Hurrah for Customer ComplaintsMarch 4th, 2010 by Vasudha DemingStop Yelling at Me!June 26th, 2009 by Peggy CarlawIt seems to me that John Q. Public is getting more angry and rude as the months go by. Starting in the middle of last year, I noticed when I was listening to calls at clients’ that customers would just start screaming as soon as the phone was answered by some unsuspecting rep. Why?       |
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