5 Ways to Grow a Culture of Customer Loyalty
“Do I really have to attend class? I already know how to help our customers.”
Posts Tagged ‘Company’The Real Value of Customer Service ClassesMay 10th, 2010 by Monique CastilloCustomer Service Starts With Your StaffMay 4th, 2010 by Peggy CarlawI just read an interesting article in Inc. by Tali Yahalom called “How to Improve Your Company’s Customer Service.” In it, she says that improving your customer service starts with your staff. She then goes on to talk about establishing service levels, using online tools like CRM systems, etc. I agree with Tali. These all pale in comparison to her first point: having the right people talking with customers and the right people in front-line supervisory positions. Let’s Hear It for the Little GuysApril 15th, 2010 by Peggy CarlawNancy Lublin wrote a thoughtful column in the April issue of Fast Company, called Let’s Hear It for the Little Guys. In it, she posits that we’ve overdone the whole leadership thing and “we’re not spending nearly enough time crediting the folks who turn all that visionary stuff into tangible reality . . .”       |
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