5 Ways to Grow a Culture of Customer Loyalty
As a customer, I frequently come across up-sell and cross-sell offers when calling a company for service, and I’m often struck by how poorly this bridge is crossed by the agent. As soon as we move from the customer service transaction into the sales pitch, the agents tend to lose all confidence. Consequently, they tend to lose the sale.
Posts Tagged ‘confidence’Telesales: Is Confidence a Lost Art?July 1st, 2010 by Vasudha DemingWhy Buy if They’re Not Selling?January 15th, 2010 by Vasudha DemingYears ago, a mentor told me that she never buys from someone who doesn’t ask for the sale. It was an off-the-cuff remark, but it turned into a powerful lesson for me. At the time, I was just learning how to make sales calls—and how to overcome the associated nervousness. This casual comment somehow bolstered my confidence; the notion of “asking for the sale” seemed to indicate competence and expertise. It has informed my selling—and buying—ever since.       |
||||
