Posts Tagged ‘customer care’Help…Is Anyone Listening?June 24th, 2010 by Monique CastilloHave you ever felt like you weren’t being listened to? If so, you know how frustrating it can be. Recently my husband reordered a pair of shoes and the company sent the wrong size. I called customer service to get the right size. A lady answered and I explained our situation. She interrupted me and said she just needed our last name, and then she told me to check my email for return instructions. The HEART in HiringJune 17th, 2010 by Monique CastilloWhile out of town on business recently, I stayed at a Homewood Suites hotel. This hotel wasn’t extravagant–no restaurant, no valet service. What it did have though, was consistently outstanding customer service. 5 Principles of Customer CareApril 28th, 2010 by Vasudha DemingOver the past 15 years, Impact Learning Systems has worked with many organizations to help establish a culture of world-class service. The principles outlined here are key to that endeavor, regardless of industry. Hurrah for Customer ComplaintsMarch 4th, 2010 by Vasudha DemingI received a call today from a client who recently completed Impact Learning Systems’ customer service training program for tech representatives: Getting to the Heart of Technical Support™.       |
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5 Ways to Grow a Culture of Customer Loyalty
