5 Ways to Grow a Culture of Customer Loyalty
Customer Service—the Customer’s Way
While driving down the road the other day, I heard the following commercial on the radio:
Posts Tagged ‘engagement’Customer Service 101February 18th, 2010 by Peggy CarlawEngaging Customers in a Networked WorldFebruary 8th, 2010 by Malcolm CarlawThere’s a view of sales and customer service evolving in social networks that goes beyond selling or supporting the features and functions of products or services; it’s about engaging customers and giving them a voice. Back in the stone age, these communities were called users groups; now they’re called online communities. It turns out that engaging customers is good business and network technology is a perfect tool to get them engaged.       |
||||
