5 Ways to Grow a Culture of Customer Loyalty
I just read an interesting article in Inc. by Tali Yahalom called “How to Improve Your Company’s Customer Service.” In it, she says that improving your customer service starts with your staff. She then goes on to talk about establishing service levels, using online tools like CRM systems, etc. I agree with Tali. These all pale in comparison to her first point: having the right people talking with customers and the right people in front-line supervisory positions.
Posts Tagged ‘hourly wages’Customer Service Starts With Your StaffMay 4th, 2010 by Peggy Carlaw      |
||||
