5 Ways to Grow a Culture of Customer Loyalty
One of the great things about the contact center as a workplace is the ready availability and near-instant access to metrics — measures of quality and productivity. Unfortunately, however, this easy access often results in a short-sighted assessment of what the numbers really mean. (more…)
Posts Tagged ‘human resources’What Are Your Contact Center Metrics Really Telling You?April 12th, 2010 by Vasudha DemingCustomer Service 101February 18th, 2010 by Peggy CarlawCustomer Service—the Customer’s WayWhile driving down the road the other day, I heard the following commercial on the radio:       |
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