What makes a customer service quote inspiring?

Let’s consider who needs to be inspired and why. If you accept the premise that excellent customer service is at the heart of customer retention, it follows that the people providing service are the ones we’d like to inspire. (It also helps if they have the tools and training they need, are compensated appropriately, and have supportive managers who regularly gives them helpful feedback… but I digress.) Being inspired is a good thing so I decided to share five quotes that I’ve been told by people who provide customer service —on the phone or in the field—inspire them to deliver great service. (more…)