A big congratulations goes out to Extreme Networks! They just won the Certified Support Staff Excellence Center Award, at the Technology Services World conference in Silicon Valley. Support Staff excellence is based on a series of training programs for technical support and field service staff as well as supervisors and managers. The program follows a five-step design to drive service delivery efficiency improvements, reduce service staff attrition, and improve customer satisfaction scores
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5 Ways to Grow a Culture of Customer Loyalty
