5 Ways to Grow a Culture of Customer Loyalty
A big congratulations goes out to Extreme Networks! They just won the Certified Support Staff Excellence Center Award, at the Technology Services World conference in Silicon Valley. Support Staff excellence is based on a series of training programs for technical support and field service staff as well as supervisors and managers. The program follows a five-step design to drive service delivery efficiency improvements, reduce service staff attrition, and improve customer satisfaction scores
Posts Tagged ‘support’Extreme Networks Wins Prestigious Support Staff Excellence AwardMay 24th, 2010 by Peggy CarlawFour Ways to Show You Value Your CustomersMay 6th, 2010 by Monica PostellPerhaps it takes an economic downturn…I mean readjustment…of the scale that we’ve had to realize just how important loyal customers are to a business. It goes without saying (but I will say it anyway) that without customers there is no business. But how much effort and emphasis does your organization place on getting new customers versus keeping existing customers?       |
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