Recently I walked into a client’s office to say hello and confirm our agenda for the day. As our cordial stand-up meeting progressed I was really pleased to hear how genuinely pleased he seemed to be with the technical support training that was about to begin. In fact, he went so far as to say that the organization had made the right decision and was sure to benefit. Yes, I was beaming. Then he said, “Oh, and can you make it any shorter?” Sigh. It wasn’t the first time I’d heard that; I’m ever hopeful, each time, it will be the last time.
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5 Ways to Grow a Culture of Customer Loyalty
Congratulations to José Fonseca, Executive VP of Customer Assistance, for leading the charge to improve first call resolution (FCR) at Altitude Software.
