5 Ways to Grow a Culture of Customer Loyalty
As a customer, I frequently come across up-sell and cross-sell offers when calling a company for service, and I’m often struck by how poorly this bridge is crossed by the agent. As soon as we move from the customer service transaction into the sales pitch, the agents tend to lose all confidence. Consequently, they tend to lose the sale.
Posts Tagged ‘telesales’Telesales: Is Confidence a Lost Art?July 1st, 2010 by Vasudha Deming      |
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