5 Ways to Grow a Culture of Customer Loyalty
For me, job enrichment is all about providing mental stimulation and opportunities to grow professionally so your employees – especially the talented ones that you and your customers appreciate so much – stay both happy and with you.
Posts Tagged ‘Training’How Telephone Sales Training Affects Job EnrichmentJuly 27th, 2010 by Monica PostellMaking Training StickJune 30th, 2010 by Seth BricknerWhen it comes to training, every company wants to get the best return on its investment. Why then do so many organizations ignore the best practices for getting the most out of their training? Some may simply not know how to leverage their initial training investment; others may fall short in holding the right people accountable for sustained results. Call Center Training: Open Your Eyes (and Ears)!June 22nd, 2010 by Seth BricknerA recent dining experience illustrates that call centers have something to learn from restaurants. I was dining alone and didn’t want to take up a table for just one person, so I sat at the bar. Try as I might, I could not get the bartender’s attention. No matter what I did I could not get him to look up from what he was doing to notice me. Customer Service Starts With Your StaffMay 4th, 2010 by Peggy CarlawI just read an interesting article in Inc. by Tali Yahalom called “How to Improve Your Company’s Customer Service.” In it, she says that improving your customer service starts with your staff. She then goes on to talk about establishing service levels, using online tools like CRM systems, etc. I agree with Tali. These all pale in comparison to her first point: having the right people talking with customers and the right people in front-line supervisory positions. Let’s Hear It for the Little GuysApril 15th, 2010 by Peggy CarlawNancy Lublin wrote a thoughtful column in the April issue of Fast Company, called Let’s Hear It for the Little Guys. In it, she posits that we’ve overdone the whole leadership thing and “we’re not spending nearly enough time crediting the folks who turn all that visionary stuff into tangible reality . . .” Seminars, Training in Class, and E-Learning: A Valuable ComparisonApril 13th, 2010 by Peggy CarlawWith only so many training dollars to go around, those who need to improve the knowledge and skills of their customer service and sales employees must make some choices: send the employees out to a public seminar, train them together in class, or have them learn on their own in an e-learning environment. What’s the best choice? Engaging Customers in a Networked WorldFebruary 8th, 2010 by Malcolm CarlawThere’s a view of sales and customer service evolving in social networks that goes beyond selling or supporting the features and functions of products or services; it’s about engaging customers and giving them a voice. Back in the stone age, these communities were called users groups; now they’re called online communities. It turns out that engaging customers is good business and network technology is a perfect tool to get them engaged. Flying LessonsDecember 15th, 2009 by Vasudha DemingOn average, I cross the threshold of an airplane about twice a month. Because I believe strongly that one’s experiences as a customer inform his or her ability to provide good customer service, I’m always on the lookout for whatever lessons I can glean from my travel routine.       |
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