5 Ways to Grow a Culture of Customer Loyalty
A recent experience I had as a customer has challenged my heretofore rigid insistence that I won’t buy from companies who provide poor customer service. I’ve since gone over the situation in my head several times and each time I come to the same conclusion: Sometimes the human element, with all its foibles, is more compelling than skills, procedures, and best practices.
Posts Tagged ‘trump’Does Likeability Trump Customer Service? Sometimes Yes!June 16th, 2010 by Vasudha Deming      |
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