Call Cen­ter Training

Impact Learn­ing Sys­tems has over 12 years of expe­ri­ence pro­vid­ing cus­tomer ser­vice train­ing to call cen­ters. Our call cen­ter train­ing ser­vices are guar­an­teed to improve your cus­tomer ser­vice, and your core metrics.

Explore suc­cess cases and tes­ti­mo­ni­als from a wide vari­ety of com­pa­nies to see how our call cen­ter train­ing pro­grams have improved cus­tomer sat­is­fac­tion 10%, cus­tomer advo­cacy 151%, first call res­o­lu­tion over 50% and more.

Learn more about our Call Cen­ter Coach­ing pro­gram, our Cus­tomer Ser­vice Train­ing Pro­grams for your call cen­ter staff, or – for imme­di­ate ser­vice – sched­ule a demo or request a quote now.

Related Suc­cess Stories

Increas­ing Cus­tomer Loy­alty
The train­ing pro­grams imple­mented by Sage Soft­ware and Impact Learn­ing Sys­tems yielded excep­tional results. Within two months of the train­ing, man­agers at Sage Soft­ware observed a 15% increase in cus­tomer sat­is­fac­tion scores, bring­ing them up to 94%. Sage Soft­ware cal­cu­lates that they receive actual cus­tomer loy­alty when their cus­tomer sat­is­fac­tion scores reach 90 per­cent or bet­ter, so the com­pany is now expe­ri­enc­ing a notable increase in cus­tomer loyalty.

Inter­nal Resources

Call Cen­ter Met­rics: Bench­mark­ing for Con­tin­u­ous Improvement

Our Learn­ing Man­age­ment Sys­tem (LMS)

Posts Related to Call Cen­ter Training

Improv­ing Call Cen­ter Oper­a­tions Part 1: The Environment

Improv­ing Call Cen­ter Oper­a­tions Part 2: Coaching

What Are Your Con­tact Cen­ter Met­rics Really Telling You?

Call Cen­ter Train­ing: Open Your Eyes (and Ears)!

The Secret Value of Unortho­dox Call Cen­ter Cus­tomer Ser­vice Training

The Busi­ness Case for First Call Resolution

Exter­nal Resources

Tips on Improv­ing Your Agent’s Performance

44 Call Cen­ter Train­ing Tips

Tips to Mea­sure Your Call Center’s Per­for­mance