Impact Learning Systems » Articles http://www.impactlearning.com Get to the HEART of Customer Service Tue, 22 May 2012 15:30:56 +0000 en hourly 1 http://wordpress.org/?v= How to Improve Agent Performance in Three Easy Steps http://www.impactlearning.com/how-to-improve-agent-performance-in-three-easy-steps/ http://www.impactlearning.com/how-to-improve-agent-performance-in-three-easy-steps/#comments Tue, 08 Nov 2011 21:40:44 +0000 Glenn Friesen http://www.impactlearning.com/?p=7237

How to Improve Agent Performance in Three Easy Steps.

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]]> http://www.impactlearning.com/how-to-improve-agent-performance-in-three-easy-steps/feed/ 0 agent-perf Print email Facebook Twitter LinkedIn Google Bookmarks Digg del.icio.us Technorati The Role of Consistency in Professional Support | Tsia http://www.impactlearning.com/the-role-of-consistency-in-professional-support-tsia/ http://www.impactlearning.com/the-role-of-consistency-in-professional-support-tsia/#comments Mon, 31 Oct 2011 17:02:52 +0000 Glenn Friesen http://www.impactlearning.com/?p=7203

The Role of Consistency in Professional Support

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]]> http://www.impactlearning.com/the-role-of-consistency-in-professional-support-tsia/feed/ 0 The Role of Consistency in Professional Support Print email Facebook Twitter LinkedIn Google Bookmarks Digg del.icio.us Technorati No Time to Coach? http://www.impactlearning.com/no-time-to-coach/ http://www.impactlearning.com/no-time-to-coach/#comments Thu, 22 Sep 2011 16:18:52 +0000 Rachel Miller http://www.impactlearning.com/?p=6863 Recently featured in ContactCenterPipeline:

No Time To Coach?

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]]> http://www.impactlearning.com/no-time-to-coach/feed/ 0 Print email Facebook Twitter LinkedIn Google Bookmarks Digg del.icio.us Technorati Developing a Customer Experience Strategy in a Cloudy World http://www.impactlearning.com/developing-a-customer-experience-strategy-in-a-cloudy-world-2/ http://www.impactlearning.com/developing-a-customer-experience-strategy-in-a-cloudy-world-2/#comments Wed, 10 Aug 2011 20:39:09 +0000 Glenn Friesen http://www.impactlearning.com/?p=6321

Developing a Customer Experience Strategy in a Cloudy World, published by TSIA.

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]]> http://www.impactlearning.com/developing-a-customer-experience-strategy-in-a-cloudy-world-2/feed/ 0 Screen shot 2011-08-10 at 1.28.19 PM Print email Facebook Twitter LinkedIn Google Bookmarks Digg del.icio.us Technorati Customer experience: Southern hospitality at its finest http://www.impactlearning.com/customer-experience-southern-hospitality-at-its-finest/ http://www.impactlearning.com/customer-experience-southern-hospitality-at-its-finest/#comments Thu, 14 Jul 2011 17:26:42 +0000 Glenn Friesen http://www.impactlearning.com/?p=5875

http://www.retailcustomerexperience.com/blog/5979/Customer-experience-Southern-hospitality-at-its-finest

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]]> http://www.impactlearning.com/customer-experience-southern-hospitality-at-its-finest/feed/ 0 Screen shot 2011-07-18 at 10.31.51 AM Print email Facebook Twitter LinkedIn Google Bookmarks Digg del.icio.us Technorati The Road to Customer Loyalty http://www.impactlearning.com/the-road-to-customer-loyalty-3/ http://www.impactlearning.com/the-road-to-customer-loyalty-3/#comments Thu, 28 Apr 2011 17:50:09 +0000 Glenn Friesen http://www.impactlearning.com/?p=5876

http://www.returnonbehavior.com/2011/04/the-road-to-customer-loyalty-2/

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]]> http://www.impactlearning.com/the-road-to-customer-loyalty-3/feed/ 0 Screen shot 2011-07-18 at 10.48.44 AM Print email Facebook Twitter LinkedIn Google Bookmarks Digg del.icio.us Technorati The JetBlue flight attendant who took off (citation) http://www.impactlearning.com/the-jetblue-flight-attendant-who-took-off-citation/ http://www.impactlearning.com/the-jetblue-flight-attendant-who-took-off-citation/#comments Mon, 25 Apr 2011 17:26:46 +0000 Glenn Friesen http://www.impactlearning.com/?p=5878 Peggy was recently quoted by the LA Times.

http://articles.latimes.com/2010/aug/11/health/la-he-jetblue-snap-moment-20100816

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]]> http://www.impactlearning.com/the-jetblue-flight-attendant-who-took-off-citation/feed/ 0 Screen shot 2011-07-18 at 10.52.45 AM Print email Facebook Twitter LinkedIn Google Bookmarks Digg del.icio.us Technorati Using Incentives in the Contact Center: Five Tips for Success http://www.impactlearning.com/using-incentives-in-the-contact-center-five-tips-for-success/ http://www.impactlearning.com/using-incentives-in-the-contact-center-five-tips-for-success/#comments Tue, 18 Jan 2011 17:34:05 +0000 Glenn Friesen http://www.impactlearning.com/?p=5882

http://www.connectionsmagazine.com/articles/11/008.html

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]]> http://www.impactlearning.com/using-incentives-in-the-contact-center-five-tips-for-success/feed/ 0 Screen shot 2011-07-18 at 10.44.24 AM Print email Facebook Twitter LinkedIn Google Bookmarks Digg del.icio.us Technorati Developing a Customer Experience Strategy in a Cloudy World http://www.impactlearning.com/developing-a-customer-experience-strategy-in-a-cloudy-world/ http://www.impactlearning.com/developing-a-customer-experience-strategy-in-a-cloudy-world/#comments Tue, 27 Jul 2010 17:25:42 +0000 Glenn Friesen http://www.impactlearning.com/?p=5870

http://www.eyesonsales.com/content/article/developing_a_customer_experience_strategy_in_a_cloudy_world/

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]]> http://www.impactlearning.com/developing-a-customer-experience-strategy-in-a-cloudy-world/feed/ 0 Screen shot 2011-07-18 at 10.23.03 AM Print email Facebook Twitter LinkedIn Google Bookmarks Digg del.icio.us Technorati